General Terms and Conditions
blocTrain by Bloc Digital Ltd.
Version: v2.2
Date: 06 July 2026
Provider | Bloc Digital Ltd. A company incorporated in England, registered office: 2nd Floor, Enterprise Centre, Bridge Street, Derby DE1 3LD, or such Bloc Digital contracting entity as is otherwise identified to the Customer in writing (the “Provider” or “Bloc Digital”). |
Customer | Any person or organisation that purchases, subscribes to, accesses or uses blocTrain through an online purchase, subscription, account registration or other commercial arrangement with Bloc Digital, together with its Authorised Users, as applicable (the “Customer”). |
Effective Date | The date on which the Customer first accepts these terms, purchases, subscribes to, accesses or uses blocTrain, or the date otherwise stated in an applicable commercial arrangement. |
Agreement | These General Terms Agreement, any applicable online subscription, account registration, proposal, statement of work, Schedules, data processing terms and any other commercial terms expressly accepted by or applicable to the Customer. |
The Provider and the Customer agree as follows.
1.1 In this Agreement, unless the context otherwise requires:
1.2 References to clauses and schedules are to clauses and schedules of this Agreement. Headings are for convenience and do not affect interpretation.
1.3 If there is a conflict, the following order of precedence applies: (a) any signed variation; (b) any data processing terms; (c) the Schedules; and (d) these General Terms Agreement.
2.1 This Agreement begins on the Effective Date and continues for the Subscription Term unless terminated earlier in accordance with this Agreement.
2.2 Each subscription shall renew automatically for successive renewal terms equal to the initial Subscription Term unless either party gives not less than 30 days’ written notice of non-renewal before the end of the then-current term, unless otherwise agreed in writing.
2.3 The Customer’s right to access and use blocTrain is conditional on payment of the applicable Fees and continued compliance with this Agreement.
2.4 Where the Customer increases subscription quantities, modules, usage bands or service options during a Subscription Term, Bloc Digital may charge additional Fees on a pro-rated or otherwise agreed basis.
3.1 Bloc Digital shall make blocTrain available to the Customer during the Subscription Term in accordance with this Agreement.
3.2 Subject to this Agreement, Bloc Digital grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right for Authorised Users to access and use blocTrain for the Customer’s internal business purposes and, where expressly permitted, to publish Customer-approved web-accessible marketing, Trainment or communication experiences.
3.3 blocTrain is provided as a hosted service accessed over the internet. Except where expressly agreed, blocTrain does not include bespoke software development, bespoke integrations, content creation, managed campaign operation, on-site support, customer-specific service levels or legal/compliance review of Customer content.
3.4 Bloc Digital may modify, update or improve blocTrain from time to time, provided that such changes do not materially reduce the core functionality purchased by the Customer during the applicable Subscription Term.
3.5 Bloc Digital may use subcontractors and third-party providers to deliver blocTrain, provided that Bloc Digital remains responsible for its obligations under this Agreement subject to the liability limits and exclusions set out herein.
4.1 The Customer’s subscription, online purchase, account registration or other commercial arrangement may specify the subscription scope, modules, user or usage limits, Fees, Subscription Term, invoicing terms, service options and any agreed Professional Services.
4.2 Bloc Digital shall provide Professional Services with reasonable skills and care and materially in accordance with any agreed specification or statement of work.
4.3 The Customer shall provide timely access to information, brand assets, content, personnel, systems, decisions and approvals reasonably required by Bloc Digital. Delay by the Customer may result in delay to delivery, and Bloc Digital shall not be liable to the extent delay is caused by the Customer or third parties outside Bloc Digital’s reasonable control.
4.4 Unless expressly agreed in writing, all Intellectual Property Rights created in configuration, templates, workflows, Product improvements, know-how, tools, scripts, connectors or generic materials arising from Professional Services shall belong to Bloc Digital. The Customer shall retain ownership of Customer Data and Customer-owned brand materials.
4.5 Any Customer-specific deliverables and usage rights shall be described in the applicable written agreement or commercial arrangement. Where no express assignment is stated, Bloc Digital grants the Customer a non-exclusive right to use deliverables solely with blocTrain during the Subscription Term.
5.1 The Customer shall pay the Fees applicable to its purchase, subscription, account registration or other commercial arrangement. Unless stated otherwise, Fees are exclusive of VAT and all other applicable taxes, duties, levies or charges.
5.2 Invoices are payable within 30 days of invoice date unless Bloc Digital expressly agrees otherwise in writing.
5.3 Bloc Digital may charge interest on overdue amounts at 4% per annum above the Bank of England base rate or the maximum rate permitted by law, whichever is lower, accruing daily from the due date until payment.
5.4 Bloc Digital may suspend access to blocTrain or suspend Professional Services where undisputed amounts remain overdue after reasonable written notice. Suspension shall not relieve the Customer from payment obligations.
5.5 Except as expressly stated in this Agreement or otherwise agreed in writing, Fees are non-refundable and non-cancellable.
5.6 Bloc Digital may increase recurring Fees on renewal by giving notice before renewal, unless a different pricing mechanism has been expressly agreed in writing.
6.1 The Customer is responsible for all access to and use of blocTrain by Authorised Users and for ensuring that Authorised Users comply with this Agreement.
6.2 The Customer shall maintain the confidentiality and security of all accounts, Access Credentials and authentication methods. The Customer shall promptly notify Bloc Digital of any suspected unauthorised access or security incident involving blocTrain.
6.3 The Customer is solely responsible for the accuracy, legality, quality, integrity, rights, consents, permissions and suitability of Customer Data and Customer-published experiences.
6.4 The Customer shall ensure that Customer Data and the Customer’s use of blocTraincomply with applicable laws, advertising rules, intellectual property rights, privacy rights, confidentiality obligations and sector-specific requirements applicable to the Customer.
6.5 The Customer shall not rely on blocTrain as a substitute for its own legal, regulatory, marketing compliance, accessibility, records management or information governance review.
6.6 The Customer shall maintain its own systems, networks, browsers, devices and internet connectivity required to access and use blocTrain.
7.1 The Customer shall comply with the Acceptable Use Policy in Schedule 2.
7.2 Except to the extent expressly permitted by law, the Customer shall not:
7.3 Bloc Digital may remove or disable access to Customer Data or Customer-published experiences where Bloc Digital reasonably believes such content violates the Acceptable Use Policy, applicable law, third-party rights, security requirements or this Agreement.
8.1 The Customer must enter a commercial discussion with Bloc Digital and obtain a separate commercialisation licence or written commercialisation agreement before using blocTrain for any commercialisation purpose beyond the Customer’s own internal business use or permitted publication of Customer-approved experiences.
8.2 Commercialisation purposes include selling, reselling, renting, leasing, sublicensing, distributing, outsourcing, timesharing or providing service bureau access to blocTrain, or otherwise making blocTrain available to third parties as part of a charged, bundled, managed, white-labelled, agency, reseller or outsourced service.
8.3 Commercialisation terms, including any permitted resale model, service bureau use, revenue share, licence scope, usage limits, support model, branding position, pricing, reporting and additional Fees, shall be available only under a commercial agreement with Bloc Digital.
8.4 Unless the Customer has entered a commercial licence or written commercial agreement with Bloc Digital that expressly permits wider use, blocTrain is limited to a maximum of 100 viewer accounts.
8.5 If Bloc Digital reasonably believes the Customer is using blocTrain for commercialisation purposes without the required commercial licence or written commercial agreement, or has exceeded the permitted viewer account limit, Bloc Digital may charge additional Fees, require the Customer to enter into an appropriate commercial agreement, apply reasonable technical limits, or suspend access to blocTrainin whole or in part after notice where practicable.
8.1 blocTrain is hosted using a Hosting Provider selected by Bloc Digital acting reasonably.
8.2 The Customer acknowledges that availability, resilience, performance, geographic hosting features, security controls and continuity of parts of blocTrain may depend on the Hosting Provider, telecommunications networks, internet service providers, identity providers, browsers, devices and other third-party services.
8.3 Bloc Digital shall use reasonable skill and care in configuring, maintaining and operating blocTrain within its chosen hosting environment. Bloc Digital shall not be responsible for outages, interruptions, delays, degradation, data loss or security events to the extent caused by third-party services, Customer systems, Customer Data, Customer instructions or events outside Bloc Digital’s reasonable control.
8.4 Any specific hosting region, backup process, disaster recovery objective, service availability target or maintenance window shall apply only where expressly stated in this Agreement, the Schedules or otherwise agreed in writing.
8.5 blocTrain will be provided using the hosting environment, service configuration, storage allocation, bandwidth allowance, user limits, module access and usage limits made available by Bloc Digital or specified in the applicable subscription, plan or commercial arrangement. If the Customer exceeds any applicable limits or uses the service in a way that materially increases hosting, storage, bandwidth, processing, support or third-party provider costs, Bloc Digital may charge additional Fees, require the Customer to move to a higher plan or usage band, or apply reasonable technical limits after giving notice where practicable.
8.6 Bloc Digital shall maintain backup processes intended to support service continuity and restoration of the hosted service. Backups are not intended to provide individual Customer archive, version history, legal hold or records management functionality unless expressly agreed in writing. Bloc Digital does not guarantee restoration of any individual item of Customer Data except as part of its standard service restoration processes.
9.1 The Availability SLA in Schedule 3 applies unless otherwise expressly agreed in writing.
9.2 Scheduled maintenance, emergency maintenance, updates and upgrades shall be managed in accordance with Schedule 4.
9.3 Support Services shall be provided in accordance with Schedule 5.
9.4 Service credits, if expressly applicable, are the Customer’s sole and exclusive remedy for failure to meet an availability target. Service credits shall not apply unless the Customer submits a claim in accordance with Schedule 3.
9.5 Bloc Digital’s support obligations do not include general training, consultancy, content creation, Customer network or device issues, third-party services, integrations not controlled by Bloc Digital, issues resulting from unauthorised modifications, or issues caused by use contrary to the Documentation.
10.1 Each party shall comply with Data Protection Laws in relation to Personal Data processed under this Agreement.
10.2 To the extent Bloc Digital processes Customer Personal Data on behalf of the Customer, the Customer is the controller, and Bloc Digital is the processor, unless the parties expressly agree otherwise in writing.
10.3 The data processing terms in Schedule 6 apply to processing of Customer Personal Data by Bloc Digital on behalf of the Customer.
10.4 The Customer warrants that it has all lawful bases, rights, notices and consents required to disclose Customer Personal Data to Bloc Digital and to permit processing under this Agreement.
10.5 Bloc Digital shall maintain appropriate technical and organisational measures designed to protect Customer Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure, taking into account the nature of the service, the state of the art, implementation cost and risk.
10.6 The Customer acknowledges that no internet-accessible service can be guaranteed to be completely secure and that the Customer remains responsible for user administration, role allocation, access controls, Customer-side security, endpoint security and secure use of exported data.
11.1 Bloc Digital shall apply reasonable administrative, technical and organisational security controls appropriate to the nature of blocTrain.
11.2 Bloc Digital may monitor Service Data and system logs for security, performance, capacity planning, troubleshooting, abuse prevention and service improvement.
11.3 Bloc Digital shall notify the Customer without undue delay after becoming aware of a confirmed security incident affecting Customer Data, where such notification is required by applicable law or reasonably necessary for the Customer to assess impact.
11.4 The Customer shall not disclose vulnerability information publicly without giving Bloc Digital a reasonable opportunity to investigate, mitigate and remediate.
12.1 The Customer retains all rights in Customer Data. Bloc Digital acquires no ownership of Customer Data.
12.2 The Customer grants Bloc Digital a non-exclusive, worldwide, royalty-free licence during the term to host, copy, transmit, process, display, secure, back up, support and otherwise use Customer Data solely to provide, maintain, secure, support and improve blocTrain and perform this Agreement.
12.3 Bloc Digital may create and use aggregated, anonymised or statistical information derived from use of bloc Train for analytics, benchmarking, security, Product improvement and reporting, provided such information does not identify the Customer or any individual.
12.4 The Customer is responsible for maintaining independent copies of Customer Data where legally or operationally required. Bloc Digital’s backup and retention processes are intended for service continuity and restoration of the hosted service only and are not a substitute for the Customer’s own archive, version history, legal hold, records management, business continuity or regulatory retention obligations.
13.1 All Intellectual Property Rightsin and to [KC1]blocTrain, the Product, Documentation, software, templates, tools, workflows, designs, methods, know-how, updates, upgrades, modifications and related materials are and shall remain owned by Bloc Digital or its licensors.
13.2 Except for the rights expressly granted in this Agreement, no rights are granted to the Customer by implication, estoppel or otherwise.
13.3 The Customer shall not challenge Bloc Digital’s ownership of blocTrain or register any rights confusingly similar to Bloc Digital’s brands, domains or Product names.
13.4 If the Customer provides feedback, suggestions or improvement ideas, Bloc Digital may use them without restriction or obligation, provided Bloc Digital does not disclose Customer Confidential Information.
14.1 blocTrain may include or be enhanced with AI Systems, automation, recommendation, content generation, classification, translation, search, analytics or assistance features where made available within the service or otherwise agreed in writing.
14.2 AI outputs may be incomplete, inaccurate, non-unique or unsuitable for a particular purpose. The Customer is responsible for reviewing, approving and validating any AI Output Data before relying on it, publishing it or using it in customer-facing materials.
14.3 The Customer shall not use AI features to generate unlawful, misleading, infringing, discriminatory, harmful, confidential or regulated content, or to make decisions that require human review under applicable law or internal policy unless appropriate human oversight is applied.
14.4 Unless expressly agreed in writing, Bloc Digital does not warrant that AI Output Data will be original, protectable, non-infringing, accurate, compliant, complete or suitable for the Customer’s intended use.
14.5 Where Bloc Digital uses third-party AI services to provide agreed functionality, such services may be subject to third-party technical limitations, availability and usage policies. Any specific data use restrictions relating to AI training or model improvement shall be stated in the applicable data processing terms or otherwise agreed in writing.
15.1 Each party shall keep the other party’s Confidential Information confidential and shall use it only for the purposes of this Agreement.
15.2 A receiving party may disclose Confidential Information to its employees, officers, contractors, professional advisers, insurers, auditors, Affiliates and service providers who need to know it for the purposes of this Agreement and are bound by confidentiality obligations.
15.3 Confidentiality obligations do not apply to information that is publicly available without breach, already lawfully known without restriction, received lawfully from a third party without confidentiality restrictions, independently developed without use of Confidential Information, or required to be disclosed by law or court order.
15.4 On termination, each party shall cease using the other party’s Confidential Information and, on written request, return or delete it, subject to legal, regulatory, audit, backup and record retention obligations.
15.5 The confidentiality obligations continue for five years after termination, except for trade secrets, source code, security information and highly sensitive information, which remain protected for as long as they remain confidential.
16.1 Neither party may issue press releases or public announcements about this Agreement without the other party’s prior written consent, not to be unreasonably withheld or delayed.
16.2 Unless otherwise agreed in writing, Bloc Digital may identify the Customer as a customer and include a hyperlink to the Hosted Service using the Customer’s name and logo in customer lists, proposals and credential materials, provided such use is factual, professional and consistent with any brand guidelines supplied by the Customer.
16.3 Case studies, detailed references, quotes, public project descriptions or marketing materials describing Customer use cases require the Customer’s prior written approval.
17.2 Bloc Digital warrants that it will provide blocTrain and Professional Services with reasonable skill and care and materially in accordance with this Agreement.
17.3 Bloc Digital warrants that it will use reasonable efforts to ensure blocTrain does not contain malware introduced by Bloc Digital, but blocTrain is not warranted to be free from defects, vulnerabilities or interruptions.
17.4 Except as expressly stated, blocTrain is provided on an “as available” basis. To the fullest extent permitted by law, Bloc Digital excludes all implied warranties, conditions and terms, including satisfactory quality, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation and compatibility with Customer systems or third-party services.
17.5 The Customer acknowledges that complex software and hosted services may experience defects, errors, interruptions, vulnerabilities or performance issues from time to time, and that Bloc Digital’s obligations in relation to such matters are limited to the express service, support and maintenance commitments set out in this Agreement and the applicable Schedules.
18.1 The Customer shall indemnify Bloc Digital against losses, claims, damages, liabilities, costs and expenses arising from Customer Data, Customer-published experiences, breach of the Acceptable Use Policy, infringement of third-party rights by Customer materials, or the Customer’s unlawful use of blocTrain.
18.2 Bloc Digital shall defend the Customer against a third-party claim alleging that blocTrain, when used in accordance with this Agreement, infringes that third party’s UK copyright or trademark rights, and shall pay finally awarded damages or agreed settlement amounts, subject to the exclusions in clause 18.3.
18.3 Bloc Digital shall have no obligation under clause 18.2 to the extent the claim arises from Customer Data, Customer instructions, modifications not made by Bloc Digital, combination with third-party Products or services, use contrary to Documentation, continued use after Bloc Digital provides a non-infringing alternative, open-source components used in accordance with their licence terms, or trial/beta/pre-release functionality.
18.4 If blocTrain is or may become subject to an infringement claim, Bloc Digital may procure the right for continued use, modify the service to avoid infringement, replace it with materially equivalent functionality, or terminate the affected service and refund prepaid unused Fees for the terminated portion. This clause states the Customer’s sole remedy for infringement claims.
18.5 The indemnified party shall promptly notify the indemnifying party of the claim, give reasonable assistance, and allow the indemnifying party control of the defence and settlement, provided no settlement may admit liability or impose non-monetary obligations on the indemnified party without consent.
19.1 Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, willful misconduct, breach of confidentiality obligations where exclusion is prohibited by law, payment obligations, or any liability that cannot lawfully be excluded or limited.
19.2 Subject to clause 19.1, neither party shall be liable for indirect, consequential or special loss, loss of profits, revenue, anticipated savings, goodwill, reputation, business, opportunity, contracts, production, use, data, database or software, whether arising in contract, tort, negligence, breach of statutory duty, misrepresentation, restitution or otherwise.
19.3 Subject to clauses 19.1 and 19.4, Bloc Digital’s total aggregate liability arising out of or in connection with this Agreement in any contract year shall not exceed the total Fees paid or payable by the Customer for blocTrain in the 12 months preceding the first event giving rise to liability.
19.4 For liability arising from data protection breaches, confidentiality breaches or indemnity claims, Bloc Digital’s aggregate liability shall not exceed 100% of the Fees paid or payable by the Customer for blocTrain in the 12 months preceding the first event giving rise to liability, unless otherwise expressly agreed in writing.
19.5 The limitations and exclusions in this clause reflect the allocation of commercial risk between the parties and shall apply even if a remedy fails its essential purpose.
20.1 Bloc Digital may suspend access to blocTrain, in whole or in part, where reasonably necessary for security, maintenance, legal compliance, third-party provider requirements, suspected misuse, breach of the Acceptable Use Policy, material breach of this Agreement, non-payment or protection of blocTrain, other customers or third parties.
20.2 Where practicable, Bloc Digital shall give prior notice of suspension and work with the Customer to restore access once the cause of suspension has been resolved.
20.3 Emergency suspension may occur without prior notice where Bloc Digital reasonably considers immediate action necessary.
21.1 Either party may terminate this Agreement immediately by written notice if the other party commits a material breach that is incapable of remedy or fails to remedy a remediable material breach within 30 days after written notice requiring remedy.
21.2 Bloc Digital may terminate immediately if the Customer fails to pay undisputed overdue Fees within 14 days after written notice following the due date or repeatedly breaches payment obligations.
21.3 Either party may terminate immediately if the other party becomes insolvent, enters administration or liquidation, ceases or threatens to cease carrying on business, makes an arrangement with creditors, or has a receiver, administrator or similar officer appointed over its assets.
21.4 Either party may terminate an affected service if a Force Majeure Event prevents performance for more than 60 consecutive days.
21.5 Termination of one subscription or service does not automatically terminate any other active subscription or service unless stated in the termination notice or unless it is the only active subscription or service.
22.1 On expiry or termination, the Customer’s right to access and use the terminated services ceases.
22.2 The Customer shall pay all Fees due for services provided up to the effective date of termination and any non-cancellable committed Fees, except where termination is due to Bloc Digital’s uncured material breach.
22.3 Subject to payment of all undisputed outstanding Fees, Bloc Digital shall provide the Customer with a reasonable opportunity to export Customer Data in a commonly used format for 30 days after termination, unless prohibited by law or reasonably restricted for security reasons.
22.4 After the export period, Bloc Digital may delete or render inaccessible Customer Data in accordance with its standard retention and deletion practices, subject to Data Protection Laws and legal retention obligations.
22.5 Clauses intended to survive termination shall survive, including payment obligations, confidentiality, data protection, intellectual property, liability, indemnities, dispute resolution and general provisions.
23.1 Where agreed in writing, the Customer may purchase a software escrow or SaaS escrow arrangement at additional cost.
23.2 Any escrow arrangement shall be subject to a separate escrow agreement with an agreed escrow provider. Deposited materials, verification, release events, beneficiary rights, update frequency and costs shall be defined in that agreement.
23.3 Unless an escrow agreement is executed and all related fees are paid, Bloc Digital has no obligation to deposit source code, deployment materials, documentation or operational materials with an escrow agent.
24.1 Neither party shall be liable for failure or delay in performing obligations to the extent caused by events beyond its reasonable control, including failure of internet or telecommunications networks, hosting provider incidents, cyber-attacks, denial of service attacks, malware attacks, power failures, industrial disputes, changes in law, fire, flood, epidemic, pandemic, war, terrorism or government action.
24.2 The affected party shall take reasonable steps to mitigate the effect of the Force Majeure Event and resume performance as soon as reasonably practicable.
25.2 The Customer shall not use blocTrain in or for any activities, territories, sectors or purposes prohibited by applicable sanctions, export control or anti-bribery laws.
25.3 Each party shall comply with applicable anti-bribery, anti-corruption and modern slavery laws and shall not offer, promise, give, request or receive any bribe or improper advantage in connection with this Agreement.
26.1 Formal notices must be in writing and delivered by hand, pre-paid first-class post, recorded delivery, courier or email to the relevant notice details made available by the receiving party, stated in an applicable commercial arrangement, or otherwise notified in writing.
26.2 Notices are deemed received: by hand or courier when delivered; by first-class post two Business Days after posting; and by email when sent, provided no bounce-back or delivery failure is received and a copy is sent by another permitted method if the notice relates to termination, breach or legal proceedings.
26.3 Either party may update notice details by written notice to the other party.
27.1 The parties shall first seek to resolve disputes through good faith commercial discussions between nominated representatives.
27.2 If unresolved within 14 days, the dispute shall be escalated to senior management of each party.
27.3 Nothing prevents either party seeking urgent injunctive relief, protecting Intellectual Property Rights, preserving confidentiality, recovering undisputed debts or taking other action where delay would cause material prejudice.
28.1 The Customer may not assign, transfer, charge, subcontract or otherwise deal with its rights or obligations without Bloc Digital’s prior written consent, not to be unreasonably withheld. Bloc Digital may assign or transfer this Agreement to an Affiliate or successor in connection with a restructuring, merger, sale of business or transfer of assets.
28.2 No variation is effective unless in writing and signed by authorised representatives of both parties, except changes to Documentation, policies or operational procedures permitted by this Agreement.
28.3 If any provision is invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in force.
28.4 Failure or delay in exercising a right or remedy does not constitute a waiver.
28.5 Nothing in this Agreement creates a partnership, joint venture, employment relationship or agency between the parties.
28.6 A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
28.7 This Agreement constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior discussions, proposals, representations and understandings, except that nothing excludes liability for fraud or fraudulent misrepresentation.
28.8 This Agreement and any dispute or claim arising out of or in connection with it shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless otherwise expressly agreed in writing.
This Schedule sets out indicative hosted service particulars and applies generally unless varied by an applicable online subscription, account registration, proposal, statement of work or other commercial arrangement accepted by or applicable to the Customer.
Item | Description / agreed position |
Service | blocTrain hosted SaaS Product |
Subscription Term | As specified in the applicable online subscription, account registration, purchase flow or other commercial arrangement. |
Authorised Users / Usage Limits | As specified by the purchased subscription, applicable plan, account configuration, usage band, enabled modules or other commercial arrangement. |
Hosting Specification | The hosting environment, service configuration, storage allocation, bandwidth allowance, user limits, module access and usage limits are as made available by Bloc Digital or as specified in the applicable subscription, plan or commercial arrangement. Excess usage may result in additional Fees, a requirement to move to a higher plan or usage band, or reasonable technical limits. |
Backups | Bloc Digital maintains backup processes intended to support service continuity and restoration of the hosted service. Backups are not intended to provide individual Customer archive, version history, legal hold or records management functionality unless expressly agreed in writing. |
Hosting Region | As made available by Bloc Digital or as otherwise specified in the applicable commercial arrangement. |
Available Modules | The core blocTrain modules and any optional modules made available under the Customer’s subscription or applicable plan. |
Professional Services | Any onboarding, configuration, training, integrations, content migration, creative or consultancy services purchased or agreed separately. |
Service Levels | The default schedules apply unless varied by the applicable commercial arrangement. |
Support Contacts | Support channels and contact arrangements notified by Bloc Digital or made available within the service. |
Contractual Notices | Notice details notified by each party, made available by Bloc Digital, or stated in the applicable commercial arrangement. |
Special Terms | Any deviations from these terms must be expressly agreed by Bloc Digital in writing or stated in the applicable commercial arrangement. |
1.1 The Customer shall ensure that Customer Data and use of blocTrain comply with this Acceptable Use Policy.
1.2 The Customer shall not use blocTrain or permit it to be used:
1.3 The Customer shall ensure that published experiences are accurate, lawful, rights-cleared, appropriate for their intended audience and reviewed before publication.
1.4 Bloc Digital may remove, disable or suspend access to any content or account where Bloc Digital reasonably suspects breach of this Policy.
1.1 Subject to this Schedule, Bloc Digital shall use reasonable endeavours to make the Hosted Services available with at least 99.0% uptime during each calendar month.
1.2 Uptime is measured at the external service boundary controlled by Bloc Digital or its hosting provider and excludes permitted downtime.
1.3 Permitted downtime includes:
1.4 If uptime falls below 99.0% in a calendar month and the Customer submits a valid written claim within 30 days after the end of that month, the Customer may receive a service credit equal to the proportion of monthly subscription Fees attributable to the period of qualifying downtime, unless otherwise agreed in writing.
1.5 Service credits are applied against future invoices and are not payable in cash. Service credits are the Customer’s sole remedy for failure to meet the availability target.
1.1 Bloc Digital may perform scheduled maintenance, updates, upgrades, patches, emergency fixes and infrastructure changes as reasonably required to maintain security, performance, availability, compliance and service quality.
1.2 Where practicable, scheduled maintenance that is likely to materially affect availability shall be performed outside Business Hours and notified to the Customer in advance.
1.3 Bloc Digital may perform emergency maintenance without prior notice where required to address security, stability, legal compliance or service integrity risks.
1.4 Updates may include bug fixes, performance improvements, user interface changes, security patches, feature enhancements, deprecations and compatibility changes.
1.5 Bloc Digital shall use reasonable endeavours to avoid materially reducing the core functionality purchased by the Customer during the then-current Subscription Term.
1.1 Bloc Digital shall provide Support Services during Business Hours unless enhanced support has been expressly agreed in writing.
1.2 Support requests must be submitted through the support channels notified by Bloc Digital.
1.3 Bloc Digital shall categorise support issues acting reasonably as follows:
Severity | Description | Target initial response |
Critical | Production service unavailable or core functionality unavailable for substantially all Authorised Users with no reasonable workaround. | 4 Business Hours |
Serious | Core functionality materially impaired for multiple Authorised Users or material business impact with limited workaround. | 1 Business Day |
Moderate | Functionality impaired but service remains usable or workaround exists. | 2 Business Days |
Minor | Cosmetic issue, general enquiry, non-urgent assistance or minor impairment. | 5 Business Days |
1.4 Target response times are targets only and are not guaranteed resolution times unless expressly agreed in writing.
1.5 Bloc Digital shall use reasonable endeavours to investigate and resolve reported issues, taking into account severity, complexity, dependencies, Customer cooperation and third-party factors.
1.6 Support excludes general training, Customer content creation, Customer devices or networks, third-party systems, integrations not controlled by Bloc Digital, issues caused by Customer breach, unsupported browsers, unauthorised modifications, duplicate tickets and requests outside the purchased subscription scope.
1.1 This Schedule applies where Bloc Digital processes Customer Personal Data as processor on behalf of the Customer.
1.2 The subject matter of processing is the provision, operation, support, security and improvement of blocTrain. The duration is the term of the Agreement plus any post-termination retention period required for export, deletion, backup or legal compliance.
1.3 The nature and purpose of processing may include hosting, storage, transmission, publication, user authentication, account administration, support, troubleshooting, security monitoring, backup, reporting and service improvement.
1.4 Categories of data subjects may include Customer personnel, Authorised Users, administrators, contributors, reviewers, end users, prospects, customer contacts, event or campaign participants and individuals represented in Customer Data.
1.5 Types of Personal Data may include names, business contact details, usernames, roles, authentication data, usage data, device and browser data, IP addresses, location or event metadata, uploaded content, images, media, communications content and any Personal Data included by the Customer in Customer Data.
1.6 Bloc Digital shall process Customer Personal Data only on documented instructions from the Customer unless required by law, in which case Bloc Digital shall inform the Customer of that legal requirement unless prohibited by law.
1.7 Bloc Digital shall ensure that persons authorised to process Customer Personal Data are subject to confidentiality obligations.
1.8 Bloc Digital shall implement appropriate technical and organisational measures designed to protect Customer Personal Data, which may include access controls, authentication, encryption in transit, role-based permissions, logging, backup processes, secure configuration, vulnerability management and personnel confidentiality controls, as appropriate to the service.
1.9 The Customer grants general authorisation for Bloc Digital to appoint sub-processors required to provide blocTrain. Bloc Digital shall ensure sub-processors are subject to written terms providing materially equivalent data protection obligations. Bloc Digital shall maintain a list of material sub-processors or provide such information on reasonable request.
1.10 Bloc Digital shall notify the Customer of intended changes concerning addition or replacement of material sub-processors where required by Data Protection Laws. The Customer may object on reasonable data protection grounds. If the parties cannot resolve the objection, either party may terminate the affected service.
1.11 Bloc Digital shall, taking into account the nature of processing, provide reasonable assistance to the Customer for data subject rights requests, security obligations, breach notifications, data protection impact assessments and regulator consultations, at Bloc Digital’s standard rates where the assistance exceeds ordinary support.
1.12 Bloc Digital shall notify the Customer without undue delay after becoming aware of a Personal Data Breach affecting Customer Personal Data.
1.13 Bloc Digital shall make available information reasonably necessary to demonstrate compliance with this Schedule and shall allow for audits as required by Data Protection Laws, subject to reasonable notice, confidentiality, security restrictions, avoidance of disruption and reimbursement of reasonable costs where applicable.
1.14 At the Customer’s choice and subject to the Agreement, Bloc Digital shall delete or return Customer Personal Data after termination of processing, unless retention is required by law, backup practices, dispute resolution, audit or legitimate business record obligations.
1.15 International transfers shall be made only where permitted under Data Protection Laws and subject to appropriate safeguards where required.
1.1 Bloc Digital’s security measures are intended to be proportionate to the nature of blocTrain, Customer Data and the risks presented by processing.
1.2 Indicative measures may include:
1.3 The Customer remains responsible for Customer-side access administration, user permissions, device security, password hygiene, identity provider configuration, exported data and review of published content.
By purchasing, subscribing to, registering for, accessing, logging into, enabling, deploying or using blocTrain, the Customer agrees to be bound by these terms and conditions. The individual completing any purchase, registration, access or use confirms that they are authorised to bind the Customer to this Agreement.
blocTrain General Terms and Conditions v2.2 | Page 1